A call center management system is a software application that is used to manage the operations of a call center. This typically includes functions such as routing calls, tracking call volume and duration, and generating reports.
Project Features of Call center management system:
- Call routing: The ability to route calls to the appropriate agent or department based on the needs of the caller and the skills of the agents
- Call tracking: The ability to track and record details about calls, including the duration, the caller and agent involved, and the outcome of the call
- Queue management: The ability to manage the call queue and prioritize calls based on factors such as the caller’s needs or the availability of agents
- Reporting: The ability to generate reports on call volume, agent performance, and other metrics
- Integration with external systems: The ability to integrate with other systems, such as a customer relationship management (CRM) system, to access additional data about customers and their interactions with the call center
Programming Language:
- Front End : VB.net
- Back End : SQL server
Future Scope of the project
Overall, integrating this project with with a CRM system can help businesses and organizations improve the quality and effectiveness of their customer interactions, leading to increased customer satisfaction and loyalty. This system can be integrated with a CRM system to provide additional information about customers and their interactions with the call center. This can help call center agents better understand the needs and preferences of the customers they are interacting with, and make more informed decisions about how to handle each call.
Conclusion
As part of the project, you could create a report that describes the features of the call center management system, how it works, and any challenges or lessons learned during the development process. You could also include information about the potential benefits of using the system, such as increased efficiency, improved customer satisfaction, and reduced costs.
Comments ( 61 )
mail to my email account
I will upload that after 2 days
ineed full project of call center management
i want full project of call center management..
ok ok.. soon we upload call center management system..
i need full project of the topic call center management system
how to used this program
you must know basic knowledge to run this project
how to used this program
,i need full project of the topic call centre management system
I NEED ONLY DOCUMENTATION ON CALL CENTER MANAGEMENT SYSTEM
we have uploaded call center management system documentation and codings in this..
I NEED ONLY DOCUMENTATION ON CALL CENTER MANAGEMENT SYSTEM
how can i download this project
this project is not uploaded in this website
i want website creation documnetaion for php with html,css coding
pls sent my mailid : ramsam7@yahoo.com
i need full project of the call center management system
plz send me a only for call center documentation
e-id : anasmansuri1989@hotmail.com
documentation for Call Center Management System……….
thilak.johnson@gmail.com
Admin : Please send full source code for me too. geeksagar@live.com
Please Send me Project of Call center management system With Report & Source Code on radelsnack@yahoomail.com
plz send me book store management system project using front end vb and back end oracle…..
Please send me Call center management system With Report & Source Code TO HUSSAM_BSOL@HOTMAIL.COM
with deep thanks
DEAR SIR , PLEASE SEND ME A PROJECT ABOUT BUS TIME TABLE MANAGEMENT SYSTEM OR DUTY ALLOCATION MANAGEMENT SYSTEM ON MY EMAIL ID AS – nikhilnagarhalli@gmail.com ….. ok,thanks…
Can you send requirements to ebizz100@gmail.com
halo please send me to to download this project
andreaspanjaitan89@gmail.com
Sorry..
Our students didnt developed this project…
how do i download a complete project
please send me a project and documentation for incident and call centre management system ( in electricity company) email fnyanguwo@gmail.com
i need project on work in call center
pls pls pls send me the full project in java to (pal.rakeshroshan@gmail.com)…Its urgent