PHP Live Help project is a web based script that allows you to provide customer service and support to your customers. It enables customers to receive immediate help and advice from a team of trained professionals. The script is easy to set up and use, and you can customize it to meet the specific needs of your business. With Online Live Help, you can provide real-time customer service and support, track customer interactions and feedback, and build customer loyalty.
PHP Live Help is a chat support system written in PHP that allows website operators to chat with their website visitors in real-time. It typically includes a client-side component that is embedded on the website, and a server-side component that handles the communication between clients and operators. Some features of PHP Live Help may include the ability to transfer chats between operators, keep a log of past chats, and customize the appearance of the chat window.
Software requirements:
- A web server – Apache, IIS, etc.
- A database – MySQL, MS SQL, etc.
- A scripting language – PHP, ASP, etc.
- An operating system – Windows, Linux, etc.
- An SSL certificate – for secure connections.
- A web browser – Chrome, Firefox, etc.
- A .NET version – .NET 4.0 or higher.
The main features of a Live Help project include:
- Ability to provide real-time customer service and support
- Ability to track customer interactions and feedback
- Ability to build customer loyalty
- Ability to customize the script to meet the specific needs of the business
- Ability to create advanced chatbot conversations
- Ability to offer secure online payments
- Ability to integrate with other web services
- Ability to create custom triggers and automated responses.
Working principle
Online live help software, such as PHP Live Help, allows website operators to communicate with their website visitors in real-time through a chat interface. When a visitor arrives on the website and wants to start a chat, they can click a chat button or link to open a chat window. The chat window typically includes a text input field and a send button for the visitor to type their message and send it to the website operator.
On the website operator’s side, they will typically use a separate interface, such as a web-based dashboard or a standalone application, to manage and participate in chats with visitors. This interface will display a list of current and past chats, and allow the operator to respond to visitor messages in real-time.
When a visitor sends a message, it is sent to the server-side component of the live help software, which then forwards the message to the appropriate operator. When the operator responds, their message is sent back to the server and then forwarded to the visitor’s chat window. This back-and-forth communication continues until either the visitor or the operator ends the chat.
Some live help software may also include additional features such as the ability to transfer chats between operators, keep a log of past chats, and customize the appearance of the chat window.
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