Customer Care Portal is designed in that deals with customer complaints, check current status of the complaints and the updation of current status. It allows users to log complaints, monitor their status, and update or resolve them. The system provides basic functionalities needed for a Customer Care Portal. This system is useful for businesses that handle product complaints or service requests and need a simple, efficient way to track and manage customer feedback until resolution.

This shows some information related to Customer Care Portal.

• We can enter the customer complaints in the database.
• We can check which complaint is pending.
• We can update the pending (default) status of the complaints.
• We can set the desired status to any complaint.
• Once we set the status to “delivered” the entry of the complaint in database is automatically deleted.
• We have used the model no. as primary key in our database entry.

📋 Key Features:

1. Complaint Entry:
   • Users can log new customer complaints into the database.
   • Each complaint includes relevant details such as model number (used as the primary key), issue description, and default status.
2. Status Tracking:
   • The software enables users to view all complaints, especially those marked as pending.
   • This helps the support team prioritize unresolved issues.
3. Status Update:
   • Complaints start with a default status (usually “pending”).
   • Users can change the complaint status to any desired state such as “in-progress”, “resolved”, or “delivered”.
4. Auto-Removal on Delivery:
   • Once a complaint’s status is changed to “delivered”, the system will automatically delete the complaint entry from the database.
   • This helps in maintaining a clean and updated complaint log.
5. Database Design:
   • The system uses the model number as the primary key to uniquely identify each complaint.
   • This ensures no duplicate entries and helps in quick look-up and data handling.

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