Call Center Management System is an Intranet and Internet Application which deals with Automation of a call center, Recruitment, performance of call center executives, payroll management and also deals with Customer Queries.

This is a nice topic this information we collected from seminar projects website, and our project student so much interested to develop this project.


The Modules of the Project are:-

  • Customer Registration : This module deals with Customer Registration to the web site before querying to the call center Executive.
  • Customer Queries : This module deals with queries put forth by the customer through mail.
  • Recruitment Module : This module deals with Recruitment process of a call center executive
  • Payroll Module : This deals with payment calculation of a call center employee based on the policies of the company.
  • Employee Module : This deals with managing the call center employees and customers.

System Requirements

Hardware Requirements
PROCESSOR : 32 BIT, Pentium “ IV
RAM : 256 MB
HARD DISK : 40 GB
MONITOR : SVGA Monitor (800 * 600 RESOLUTIONS)
CLOCK SPEED : 266 MHz
KEYBOARD : 101 KEYS
MOUSE : Logitech
FLOPPYDRIVE : 1.44 MB

Software Requirements:
OPERATING SYSTEM : Windows 2000/XP.
FRONT END : XML,DHTML.
BACK END : Oracle 90.
MIDDLEWARE : J2EE.
SERVER :Tomcat4.1.

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Arjun Prajapati
Arjun Prajapati
9 years ago

how to downlaod this project since you have not provide any way to download it..

Inamdar Aasif
Inamdar Aasif
9 years ago

where to download this project !!!

Admin
9 years ago
Reply to  Inamdar Aasif

there is a link to download in the project

BHARGAV
BHARGAV
9 years ago

There is no option in this web site to download any project

Vera
Vera
8 years ago

how do i download a sample of this project?

Krunal
Krunal
7 years ago

how to download any project sample ?