Call Center Management System

Call Center Management System is an Intranet and Internet Application which deals with Automation of a call center, Recruitment, performance of call center executives, payroll management and also deals with Customer Queries.

This is a nice topic this information we collected from seminar projects website, and our project student so much interested to develop this project.

The Modules of the Project are:-

• Customer Registration : This module deals with Customer Registration to the web site before querying to the call center Executive.

• Customer Queries : This module deals with queries put forth by the customer through mail.

• Recruitment Module : This module deals with Recruitment process of a call center executive

• Payroll Module : This deals with payment calculation of a call center employee based on the policies of the company.

• Employee Module : This deals with managing the call center employees and customers.

System Requirements

Hardware Requirements
PROCESSOR : 32 BIT, Pentium “ IV
RAM : 256 MB
HARD DISK : 40 GB
MONITOR : SVGA Monitor (800 * 600 RESOLUTIONS)
CLOCK SPEED : 266 MHz
KEYBOARD : 101 KEYS
MOUSE : Logitech
FLOPPYDRIVE : 1.44 MB

Software Requirements:
OPERATING SYSTEM : Windows 2000/XP.
FRONT END : XML,DHTML.
BACK END : Oracle 90.
MIDDLEWARE : J2EE.
SERVER :Tomcat4.1.