An Online Live Chat is a feature that allows website visitors to communicate with a customer service representative or support team in real-time through a chat interface. This can be done through a web-based chat application or a standalone chat program that is integrated into the website. These software offer different features and functionalities to help customers contact businesses instantly via live chat. This is d developed using PHP and MySQL.
The main advantage of an online chat project is that it allows for immediate customer support, which can lead to a better customer experience. Additionally, it allows customers to get their questions answered quickly, without having to wait on hold or send an email. This can also help to reduce the number of customer service calls and emails, which can save time and resources for the company.
This system can also be used to proactively offer help to website visitors, by using agent to initiate the chat. This can help to increase the chances of converting a website visitor into a customer.
This system can be integrated with any static website, this allows the chat transcripts to be stored and reviewed, to improve the customer service, and to create a knowledge base for the agents. Additionally, an online live chat system can be integrated with other dynamic websites, such as a helpdesk or ticketing system, to ensure that customer inquiries are handled efficiently.
It’s important to note that eChat system requires a dedicated team to be active and responsive during business hours in order to be effective and provide a good customer service.